Director – People Operations, Shared Services

At Toast, we are on a mission to empower the restaurant community with innovative technology and exceptional people support. As we continue to scale, we are looking for a Director of People Shared Services to build and lead a world-class People Shared Services function in India. This leader will drive operational excellence, optimize our people systems, and ensure compliance with local regulations while delivering an outstanding employee experience.

Requirements

• 15+ years of experience leading HR Shared Services, People Operations, or related functions in a global organization.
• Customer centric Actively listens to employee and manager needs, providing timely and accurate solutions, and continuously seeking feedback to enhance the Toaster experience.
• Proven track record of developing and scaling People Shared Services, KPOs, or COEs from the ground up.
• Expertise in HR Technology: Strong knowledge of HRIS platforms (Workday, Greenhouse) and data analytics tools.
• Strategic mindset with the ability to drive transformation, optimize processes, and leverage technology for efficiency.
• Deep understanding of India’s labor laws & compliance requirements, ensuring operational and regulatory alignment.
• Experience working in a matrixed, dynamic, and high-growth environment, with a focus on scalability and service excellence.
• Exceptional leadership skills, with a passion for building and developing high-performing teams.

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