EMEA People Operations Lead

Role Overview

The EMEA People Operations Lead will help build and deliver a frictionless employee experience across the employee lifecycle for our teams in EMEA and shape a global ‘shared services’ model as it scales.

What You Will Do

Deliver front line People Services support for the EMEA region, serve as an escalation point for complex EMEA cases, track and report on metrics and service level agreements, and drive continuous improvements.

Why It Might Be a Fit

To be successful, you will bring a customer-centric and continuous improvement mindset, a proven ability to use technology and process to elevate the employee experience, strong stakeholder management, and experience in a shared services function within a global matrixed organization.

Requirements

• Professional fluency in English and French (preferred), both written and spoken
• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience
• Significant hands-on experience within People Operations or Shared Services functions
• Experience operating in a matrixed structure, and influencing outcomes without direct authority
• Experience with new entity creation and creation of complete employee lifecycle processes
• Experience supporting Global HR Transformation: strategy, design, and transition of People Operations to create value for the organization
• Working knowledge of labour regulations, GDPR requirements and best practices to help ensure Toast remains compliant
• Familiarity with SOX (Sarbanes-Oxley), and experience working within SOX-compliant programs and processes
• Understanding of HR Technology, HR reporting, workflow, and auditing requirements (experience with Greenhouse, Workday, and ServiceNow is valuable)
• Excellent analytical, problem solving and decision making skills with strong attention to detail

Benefits

• Competitive compensation
• Equity
• Benefits
• Cash compensation (overtime, bonus/commissions if eligible)
• Total rewards components