Senior CRM Manager

Role Overview

Drive multi-channel retention efforts, deliver a best-in-class customer experience, and optimize the CRM program for maximum performance.

What You Will Do

Own daily operations of the CRM program, develop and deploy email/SMS campaigns, analyze and optimize key business metrics, and maintain optimal engagement.

Why It Might Be a Fit

Strong background in email marketing and SMS, analytical marketing mind, and ability to work collaboratively.

Requirements

• Bachelor’s Degree in Marketing/Communications or related field
• 4-6 years’ experience in CRM marketing (Email + SMS)
• Experience implementing and managing email and SMS campaigns driven by personalization, behavioral data, and customer segmentation
• Experience manager loyalty programs preferred
• Experience working with Klaviyo and Attentive as well as third-party analytics tools
• Strong attention to detail, self-motivation, and ability to work collaboratively
• Exceptionally strong written, verbal, and interpersonal communication
• Proven ability to multitask in a fast-paced environment
• Ability to be on-site in our HQ Office in Lower Manhattan 3 days per week
• Demonstrated alignment with TJ core values: Humble, Adaptable, Mindful, GSD 2.0, & Curious

Benefits

• Salary Range: $130,000 – $140,000