Product Marketing Manager, AI & Automation

Role Overview

Owns the product marketing for AI & Automation at TOPdesk, defining positioning, messaging, and go-to-market for virtual support agent, operator copilot, agents, and other capabilities. Works as an individual contributor reporting into the Director of Product and Customer Marketing, and partners closely with Product, Sales, and the wider marketing team.

What You Will Do

Define positioning and messaging for AI & Automation, translate product capabilities into language that IT leaders and service managers understand, lead go-to-market for AI launches, and equip Sales and Customer Success with what they need to handle AI conversations.

Why It Might Be a Fit

Requires a critical eye for AI claims, ability to understand technical topics and explain them simply, and experience partnering closely with Product and enabling a sales team. Offers a competitive base salary, profit share scheme, hybrid, flexible working, and healthy work-life balance.

Requirements

• Product marketing experience in B2B SaaS, typically 4+ years, with ownership of positioning and go-to-market for a product or feature area
• Ability to understand technical topics and explain them simply
• Critical eye for AI claims
• Experience partnering closely with Product and enabling a sales team
• Comfort with ambiguity
• Strong written communication and ability to influence without authority

Benefits

• Competitive base salary starting at £61k
• Profit share scheme
• Hybrid, flexible working
• Learning budget equivalent to 10% of your basic salary
• Generous pension scheme with company contributions up to 8%
• Enhanced maternity & paternity leave
• Private health insurance options
• Cycle-to-work scheme and techscheme
• 15 fully paid sick days, 5 days paid parental/carer leave, and 3 volunteering days
• 26 days of paid annual leave (plus public holidays) and your birthday off!
• Employee Assistance Program for you and your family
• Unlimited career support