Customer Success Manager

Role Overview

The Customer Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. They will specialize in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realization.

What You Will Do

The Success Manager will use the Customer Success Methodology to understand customer goals, assess capabilities, and provide recommendations to help them accelerate business and technology objectives. They will develop an understanding of customers’ Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds.

Why It Might Be a Fit

The ideal Success Manager will possess both a Cloud specialization and industry skills that enable them to speak the customer language. They will build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and dedication to the customer business and IT sponsors and collaborators.

Requirements

• Experienced professional with 7-10 years of relevant industry expertise
• In-depth knowledge in one or more lines of business (LoBs) – a specific cloud or industry
• Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers
• Fluency in French & English is required for this opportunity

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• 401(k) match
• Paid time off
• Paid holidays
• Flexible work arrangements