Customer Success Manager, MuleSoft

Role Overview

The Customer Success Manager is responsible for serving as the strategic partner and point of accountability for the success of complex MuleSoft enterprise customers. They maintain a relentless focus on customers’ business goals, partnering to ensure a smooth transition from implementation to long-term value realization.

What You Will Do

The Customer Success Manager will serve as the single point of customer accountability, responsible for orchestration, value realization, adoption, and expansion. They will drive adoption and consumption, demonstrate ROI, and represent Salesforce with expertise and credibility.

Why It Might Be a Fit

The ideal candidate will have a proven track record of driving platform adoption, managing complex enterprise accounts, and identifying expansion opportunities within existing customer relationships. They will have a deeper technical knowledge of integration architectures, API design patterns, and platform best practices.

Requirements

• Work experience in Customer Success, Enterprise Sales, Professional Services, Technology Consulting, or SaaS platform implementation
• Proven success managing large, complex enterprise accounts with multiple stakeholders and business units
• Established ability to develop relationships with senior executives (Director/VP level) and influence technical strategy
• Deeper technical knowledge of integration architectures, API design patterns, and platform best practices
• Demonstrated history of driving incremental Annual Contract Value (iACV) through expansion sales
• Integration Platform Experience: Experience with MuleSoft and/or relevant competing Integration Platform as a Service (iPaaS) platforms

Benefits

• Time off programs
• Medical, dental, vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program