Customer Success Manager

Role Overview

The Customer Success Manager will serve as a primary contact point for Salesforce’s largest and highest-profile Core and Marketing Cloud customers, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment.

What You Will Do

The CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions, forge relationships with customers and account teams, and develop a deep technical understanding of their Salesforce implementation.

Why It Might Be a Fit

The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to going above and beyond, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.

Requirements

• +5 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
• Demonstrated expertise of 2+ years within the Salesforce Ecosystem, specifically in Sales, Service or Marketing Cloud, including comprehensive knowledge of its product features, capabilities, optimal use cases, and strategic deployment.
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Knowledge of software development process and design methodologies
• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects

Benefits

• Dental insurance
• Vision insurance
• Flexible schedule
• 3 days in-office
• Salesforce Certifications (Salesforce Certified Platform Foundations, Salesforce Certified Platform AdministratorCloud Admin, Marketing Cloud Consultant or similar)
• Knowledge and certifications in Data Cloud and Agentforce