Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager will serve as a primary contact point for Salesforce’s largest and highest-profile customers, maintaining a focus on the customer’s business goals to improve their overall technical and operational health.

What You Will Do

The CSM will build relationships with customers and account teams, develop a deep technical understanding of their Salesforce implementation, and provide proactive support and enhancement to ensure stability, performance, and feature enhancement.

Why It Might Be a Fit

The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, and has excellent collaboration skills.

Requirements

• 5+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level
• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
• Coordinate and work closely with high volume events and/or key events for the customer
• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects

Benefits

• Degree or equivalent experience required
• Experience will be evaluated based on the strengths you’ll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, w
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