CRM, Loyalty & Marketing Automation Specialist

Role Overview

Contributes to strengthening customer engagement, loyalty, and long-term value through high-performing CRM strategies and personalized relationship marketing campaigns.

What You Will Do

Develops and implements CRM strategies, designs and launches multichannel relationship marketing campaigns, and analyzes customer behavior to optimize customer journeys.

Why It Might Be a Fit

Requires a college diploma or university degree in Marketing, E-commerce, Communications, Marketing Analytics, or a related field, and three to five years of experience in CRM, relationship marketing, customer loyalty, marketing automation, or a related role.

Requirements

• College diploma or university degree in Marketing, E-commerce, Communications, Marketing Analytics, or a related field.
• Three to five years of experience in CRM, relationship marketing, customer loyalty, marketing automation, or a related role.
• Proven experience managing CRM campaigns, automated customer journeys, and multichannel communication strategies.
• Strong understanding of customer segmentation, relational databases, marketing analytics, and customer experience management.
• Experience with CRM or marketing automation platforms such as Adobe Campaign, Braze, Salesforce Marketing Cloud, HubSpot, Batch, or equivalent solutions.
• Excellent analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities independently while fostering collaboration across teams.
• Excellent proficiency with MS Office applications (Word, Excel, Outlook, Teams) and demonstrated ease using collaborative digital tools and AI solutions (e.g., Copilot).

Benefits

• Exclusive travel privileges
• Contribution to strategic initiatives that impact thousands of travelers
• Opportunity to work with leading CRM platforms, large-scale customer data, and sophisticated customer journeys
• Dynamic environment where ideas and expertise directly influence the customer experience

Tagged as: Excel, HubSpot, Salesforce