Sales Operations Manager

Role Overview

The Sales Operations Manager is the strategic bridge between Sales and Operations, owning the transition from pre-sales to post-sales for new customers and projects. Through SOWs (Scopes of Work), RFPs (Requests for Proposal), and onboarding, this role brings the right subject matter experts together, captures every requirement, and keeps engagements moving to completion so Operations has what it needs to execute.

What You Will Do

Lead requirements gathering, translate customer needs into clear, executable SOWs, manage the RFP process, coordinate contributors, and serve as the single point of contact for Operations stakeholders.

Why It Might Be a Fit

This role requires a proven ability to gather requirements, coordinate cross-functional teams, and maintain excellent written communication and organizational skills.

Requirements

• Bachelor’s degree from an accredited university or equivalent relevant work experience
• Minimum of 5-8 years of experience in sales operations, project coordination, or an operational support role; technical knowledge preferred
• Proven ability to gather requirements and coordinate cross-functional teams toward a shared outcome
• Excellent written communication, with the ability to produce clear recaps, summaries, and business documents
• Highly organized, with excellent follow-through and strong logic-based analytical skills
• Responsive and action-oriented to meet business needs while maintaining a positive, professional outlook
• Uses discretion, sound judgment, resourcefulness, tact, and diplomacy, and maintains strict confidentiality
• Ability to pass a background check

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Disability insurance
• 401(k) or retirement plan
• Paid time off
• Paid holidays
• Flexible work hours