Program Manager – Global CX Operations

We are looking for a Program Manager to join our Global Customer Experience Operations team to lead the operational management of multiple initiatives across our global Customer Experience organization. This role requires a strong program leader with a clear affinity for change management and stakeholder navigation in complex environments. The ideal candidate will have 5+ years of specific experience in program or project management in a matrixed, global organization, ideally with a customer experience focus.

Requirements

• 5+ years of specific experience in program or project management in a matrixed, global organization, ideally with a customer experience focus
• Proven experience in driving transformational initiatives whilst ensuring stakeholder buy-in and managing change with empathy
• Demonstrable understanding of customer support, professional services and or customer success motions
• Excellent people management skills, including managing senior and challenging stakeholders
• Ability to navigate organizational complexity and drive alignment to common business goals
• Experience with program governance, risk management and reporting
• Strong organizational and problem-solving capabilities
• Financial and operational awareness (budgeting, resource planning), ideally within a complex business environment
• Proficiency in project management software usage and deployment across teams
• Agile or SAFe certification is a plus
• Excellent command of English

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Time off plans
• Retirement plans
• Paid Parental Leave
• Employee Stock Purchase Plan