The Customer Experience Automation Lead is responsible for designing, governing, and optimizing scalable digital engagement journeys across UKG’s Customer Experience (CX) organization. The ideal candidate brings a strong mix of lifecycle thinking, digital journey design, workflow automation expertise, and cross-functional influence.
Requirements
- 6+ years of experience in Customer Success, CX Operations, digital customer engagement, systems, lifecycle strategy, service design, or related SaaS roles
- 3+ years of hands-on experience building digital journeys and workflow automation in platforms such as Gainsight, Salesforce, or similar CX/CRM systems
- Strong understanding of the full SaaS customer lifecycle, including onboarding, adoption, steady state, value realization, and renewal, and expansion motions
- Experience using predictive signals, scoring models, or AI-enabled insights to inform customer engagement
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement Plan
- 401k Matching
- Generous Paid Time Off
- Paid holidays
- Life insurance
To apply for this job please visit apply.ukg.com.
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