Customer Success Manager (Dutch speaking)

Role Overview

As a Customer Success Manager, you will be the voice of the customer and their internal advocate, turning customer insights into actions that improve outcomes and experience. You will drive customer value realization by helping customers achieve their desired business outcomes and maximize the value of their Unit4 investment.

What You Will Do

You will increase product adoption and maturity through success planning, guidance, and value-added customer engagements. You will identify and drive new sales opportunities through qualified leads in collaboration with Sales. You will act as the primary point of contact within Customer Success, proactively managing risk and supporting retention.

Why It Might Be a Fit

You will have a passion for building strong customer relationships that drive retention of recurring revenue (ARR), expansion opportunities through Customer Success Qualified Leads (CSMQLs), and successful customer outcomes. You will be adaptable, curious, accountable, and collaborative, with the ability to work effectively across a broad range of internal and external stakeholders.

Requirements

• Excellent communication and relationship management skills
• Fluent in English (verbal and written)
• Swedish or Dutch language skills would be considered a plus
• Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment
• Technically literate and familiar with customer engagement technologies, best practices and trends
• Previous experience working within ERP, HCM and/or financial planning software industries is a plus

Benefits

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Other great benefits