Customer Success Manager (Dutch/Swedish speaking)

Role Overview

The Customer Success Manager will be the voice of the customer and their internal advocate, turning customer insights into actions that improve outcomes and experience. They will drive customer value realization by helping customers achieve their desired business outcomes and maximize the value of their Unit4 investment.

What You Will Do

The individual will develop and maintain success plans with customers that align to their strategic objectives, milestones, and expected outcomes. They will lead executive business reviews and strategic customer conversations with C-level stakeholders and customer management teams.

Why It Might Be a Fit

The ideal candidate will have a passion for building strong customer relationships that drive retention of recurring revenue (ARR), expansion opportunities through Customer Success Qualified Leads (CSMQLs), and successful customer outcomes.

Requirements

• Excellent communication and relationship management skills
• Fluent in English, Dutch/Swedish (verbal and written)
• Responsible for retention and churn management across the region
• Responsible for driving adoption and effective utilization of the Success4U program
• Clear communicator with professional presence with empathy and enthusiasm
• Ability to lead through influence and trust
• Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment
• Technically literate and familiar with customer engagement technologies, best practices and trends
• Previous experience working within ERP, HCM and/or financial planning software industries is a plus

Benefits

• a culture built on trust and accountability
• balance with Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities with tools and guidance required
• talented colleagues, role models and mentors
• a commitment to sustainability with initiatives such as Environmental, Social, and Governance strategy and Act4Good programme
• a safe and inclusive working environment supported by Employee Resource Groups