Role Overview
Meet Unit4, a Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. The Renewals and Deal Desk Operations Specialist will work collaboratively with Sales, Deal Desk, and Customer Success to proactively resolve discrepancies in licensing, usage, and contract terms prior to renewal execution. The role will also involve process optimization, stakeholder collaboration, and training.
What You Will Do
The Renewals and Deal Desk Operations Specialist will create renewal quotes and orders, conduct pre-renewal compliance reviews, and monitor and enforce Day 1 compliance. They will also act as a liaison between Sales, Deal Desk, and Customer Success teams, identify inefficiencies in renewal processes, and recommend improvements. Additionally, they will support Revenue Operations operational tasks, including end-to-end testing, approval process oversight, and sales process optimization.
Why It Might Be a Fit
The ideal candidate will have strong analytical, communication, and problem-solving skills, with the ability to interpret data and translate insights into operational improvements. They will also have business acumen on sales and revenue-related operations, such as CRM, order management, revenue recognition, or billing. Experience managing key client relationships is a plus.
Requirements
- Bachelor’s Degree in a relevant field
- Fluent English (written and spoken)
- Proficient in Excel
- Strong analytical, communication, and problem-solving skills
- Ability to interpret data and translate insights into operational improvements
- Business acumen on sales and revenue-related operations such as CRM, order management, revenue recognition or billing is a plus
- Experience managing key client relationships is a plus
Benefits
- Flexible Leave Paid Time Off policy
- Remote working opportunities
- Global Wellbeing Days
- Other great benefits
To apply for this job please visit jobs.smartrecruiters.com.
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