Account Manager – Operations – Cleaning Industry – London

Role Overview

The Account Manager will develop and maintain strong relationships with customers across the assigned area to ensure loyalty, satisfaction, and retention. The role involves close collaboration with Partner Relations and Talent Acquisition to ensure operational excellence and service quality.

What You Will Do

The Account Manager will be responsible for leading store SOW & Quality, conducting regular business reviews, facilitating structured communications, and managing escalations. They will also lead meetings with key customer stakeholders, report on issues management, and collaborate with Partner Relations and Talent Acquisition.

Why It Might Be a Fit

The successful candidate will have business acumen, task management and planning skills, and advanced technology competency. They will also have expertise in floor care and cleaning procedures, and be able to work independently with a high level of stress and solve problems as they arise.

Requirements

• University degree in Business Administration or related operations or field experience
• Minimum of 5 years’ experience in the Janitorial industry
• 10+ years’ experience in operational management or related roles

Benefits

• Competitive compensation
• Benefits plan including health, dental, and vision
• Pension plan after 1 year