Retail Account Manager

Role Overview

The Retail Account Manager will develop and maintain strong relationships with customers across the assigned area to ensure loyalty, satisfaction, and retention. The role combines strategic territory management with a hands-on, customer-first approach to deliver exceptional partner and customer experiences.

What You Will Do

Responsibilities include leading store SOW & Quality, collaborating with Partner Relations to improve quality and productivity, and managing escalations with urgency and tact. The role also involves conducting regular business reviews with key stakeholders and facilitating structured communications between customers and internal teams.

Why It Might Be a Fit

The successful candidate will be able to build lasting partnerships rooted in responsiveness, reliability, and trust, and will have the ability to work independently and manage high levels of stress and solve problems as they arise.

Requirements

• University degree in Business Administration or related operations
• Minimum of 5 years’ experience in the Janitorial industry
• 10+ years’ experience in operational management or related roles

Benefits

• Competitive compensation & benefits plan
• Health, dental, and vision insurance
• Pension plan after 1 year