Customer Experience Specialist (VoC)

The Customer Experience Specialist (VoC) will support the Voice of Customer (VoC) program, collecting and analyzing customer feedback to drive improvements in customer satisfaction, loyalty, and overall experience. The role will work closely with the Senior Manager CX VoC to identify opportunities for VoC mechanism expansion, enhancement, or integration, and collect and analyze VoC and KPI data impacting customer experience.

Requirements

• Bachelor’s degree in data science, data analytics, business analytics, or a related field.
• 2-4 years of experience in data analytics or related fields, with a focus on VoC programs.
• Strong analytical skills with the ability to develop reports and dashboards, interpret complex data, and derive actionable insights.
• Excellent communication.
• Proficiency in VoC and CX management tools including, but not limited to, Qualtrics, Salesforce, Adobe Analytics, Tableau, Alteryx desktop, and MS Excel.
• A customer-centric mindset with a passion for improving the customer experience.

Benefits

• Company-paid time off
• Comprehensive healthcare options
• Retirement savings