Inside Sales and Service Engineer

Inside Sales and Service Engineer at Vaisala, a global leader in measurement instruments and intelligence. The role involves supporting product sales and service business, managing lead-to-order process, and providing technical support to customers.

Requirements

• Identify, qualify and handle customer inquiries (product and service)
• Prepare quotations and proposals using Salesforce CPQ
• Process sales and service orders in CRM/ERP systems
• Implement and follow pricing and discount policies
• Coordinate demo units and service cases
• Provide product and application support
• Support handling of delivery issues, claims and customer complaints
• Conduct outbound activities to develop new leads, upsell service offerings and identify cross-selling opportunities
• Support webinars, marketing campaigns and creation of basic sales/service materials
• Participate in sales meetings and customer requirement discussions
• Travel with outside sales when needed to support presentations, trade shows and key customer visits

Benefits

• Good compensation package
• Opportunity to grow toward a more senior service or commercial role in the future