Client Success Manager (CSM)

Role Overview

We’re looking for a Client Success Manager (CSM) who knows how to build trust, solve problems, and drive long-term client value. In this role, you’ll serve as the primary point of contact for a large portfolio of multifamily clients, owning the relationship after the sale and ensuring a best-in-class experience every step of the way.

What You Will Do

You’ll work closely with branch leadership, field teams, and internal partners to retain clients, resolve issues quickly, and grow accounts by aligning services to evolving client needs.

Why It Might Be a Fit

If you’re comfortable managing a high-volume portfolio, enjoy face-to-face client interaction, and take pride in being a trusted advisor, this role is for you.

Requirements

• 5+ years in B2B account management, client success, service delivery, or project management roles
• Proven ability to build trust with onsite and executive-level decision-makers
• Strong time management and prioritization skills in a fast-paced, high-volume environment
• Deep understanding of service delivery, coordination, and issue resolution
• Analytical and proactive in identifying risks and implementing solutions
• Proficiency with CRM and work order management platforms; Salesforce preferred
• Experience recruiting and onboarding service partners is a plus
• Consistently operates with professionalism, confidentiality, and high ethical standards
• Bachelor’s degree preferred
• Bilingual (English/Spanish) a plus

Benefits

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Flexible Time Off: No preset accruals—manage your time and work-life balance your way, plus 10 company-paid holidays.
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs