Strategic Account Manager, NA

Role Overview

The Customer Experience (CE) department at Vantage Data Centers is dedicated to managing and enhancing all aspects of customer relationships from the inception of the lease throughout the entire customer lifecycle. The CE department provides customers with visibility into the performance and maintenance of their data modules through various reporting mechanisms. We track and report on customer service levels (SLAs), generate regular reports, analytical insights, and forecasting for Operations and the Executive Leadership team.

What You Will Do

Establish and maintain customer relationships, coordinate with internal departments to support customer requests, perform/coordinate all internal and external onboarding activities for new customers, interface in person with customers on a regular basis, generate and provide regular reporting, and respond to customer requests.

Why It Might Be a Fit

We are looking for an ambitious, self-sufficient, detail-oriented, resourceful Strategic Account Manager to establish and maintain customer relationships and promote customer satisfaction. You will be the interface for Vantage Customers to ensure that their needs are met and will coordinate throughout all internal departments to support customer requests.

Requirements

• Bachelor of Science degree in Business Administration, Computer Science, Sales, related field, or equivalent experience
• 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales
• Data Center, high-tech, or rapid growth industry experience
• Prior experience supporting an ITIL based Service Management program
• Ability to read and interpret electrical one-line diagrams
• Experience with contracts management and RFPs
• Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
• Problem solving skills to troubleshoot and resolve customer requests
• Excellent verbal and written communication skills
• Time management and multitasking skills to handle multiple tasks and clients at once
• Motivational and negotiation skills
• Strong organizational skills and attention to detail
• Excellent bilingualism (French/English)

Benefits

• Above market total compensation package
• Comprehensive suite of health and welfare, retirement, and paid leave benefits
• Array of benefits, recognition, training and development
• Paid holidays