IIoT Customer Experience Specialist

Role Overview

The IIoT Customer Experience Specialist serves as the primary coordinator for VEGA Inventory System (VIS) projects, ensuring a seamless customer experience from onboarding through implementation and ongoing support.

What You Will Do

Manage project workflows, coordinate cross-functional resources, support customer adoption of IIoT solutions, and drive successful execution of hosting, commissioning, and service activities.

Why It Might Be a Fit

This role requires a strong customer service orientation, excellent organizational and project coordination skills, and the ability to manage multiple projects and priorities simultaneously.

Requirements

• Associates Degree is preferred
• Driver of continuous improvement, proactive approach to problem-solving, with a high sense of urgency
• Strong customer service orientation with a passion for delivering exceptional customer experiences
• Excellent organizational, project coordination, and time management skills
• Ability to manage multiple projects and priorities simultaneously
• Strong problem-solving skills with a proactive and continuous improvement mindset
• Effective verbal and written communication skills with the ability to engage customers and cross-functional teams
• High level of accountability, ownership, and attention to detail
• Ability to work independently while collaborating effectively within a team environment
• Strong administrative and documentation management skills
• Demonstrated ability to learn and support technical software platforms and digital solutions