Customer Experience Analyst

We are seeking a talented and motivated Customer Success Analyst to join our growing team. As a Customer Success Analyst, you will be responsible for responding to customer enquiries, investigating customer queries thoroughly, and providing clear and concise responses to customer questions and concerns.

Requirements

• Experience handling and managing customer complaints
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously
• A strong commitment to customer satisfaction

Benefits

• Insurance paid by the company
• Health and wellness benefits
• Yearly salary review based on inflation, personal and business performance
• Access to entire Udemy’s library
• Budget for professional development courses
• Work-From-Anywhere policy for certain durations
• Integration programme (opportunity to work from our global offices)
• Regular team social events
• Pension scheme (depending on the role location)
• Flexible work arrangements
• Exposure to work with globally distributed teams
• Location specific benefits like car lease policy, cycle to work, gym membership, etc.