Customer Experience Coordinator

Role Overview

As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation. You will greet every customer with warmth and urgency, oversee all customer communications, and deliver personalized experiences.

What You Will Do

Your responsibilities will include greeting customers, overseeing customer communications, delivering personalized experiences, listening with empathy, and resolving concerns quickly.

Why It Might Be a Fit

You will have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions.

Requirements

• 2+ years of experience in a customer service role
• Advanced knowledge in computer programs and practice management software
• Highly organized, with strong attention to detail
• A strong communicator; able to interact positively with anyone and everyone
• A strong multitasker, able to thrive amid chaos
• High emotional intelligence, able to read a room and plan and act accordingly
• Adaptable and amenable in high stakes environments
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

Benefits

• Competitive compensation ($19-29/hr)
• Comprehensive health and wellness benefits that start on day one
• 401K match
• Equity after one year of full time, active employment
• Unlimited ER CE + travel stipend
• Clinical student loan repayment
• Paid parental leave
• Flexible work schedules
• Generous employee referral program
• Comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry