Customer Experience Manager

Visual Comfort & Co. is seeking a Customer Experience Manager to lead a team of Customer Experience Supervisors, Representatives, and adjacent roles. The ideal candidate will have 2+ years of team leadership or management experience, 3+ years of Customer Experience experience, and 3+ years of Salesforce experience. The Customer Experience Manager will be responsible for leading and developing people, shaping a positive culture, and supporting operations and customer excellence.

Requirements

• 2+ years of team leadership or management experience
• 3+ years of Customer Experience experience
• 3+ years of Salesforce experience
• Bachelor’s degree
• Ability to lead and motivate others
• Strong emotional intelligence and interpersonal skills
• Excellent verbal and written communication skills
• Polished professional presentation and personal appearance
• Exceptional organizational skills with strong attention to detail
• Professionalism and discretion when handling sensitive or confidential information

Benefits

• Work-Life Balance: Monday – Friday, 8:00am – 5:00pm
• Training & Development: Comprehensive and structured training program
• Paid Time Off: Generous vacation accrual and paid time off policies
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays
• Compensation: Competitive compensation plan
• Health Benefits: Majority of medical, vision, and dental coverage paid by company
• Insurance: Company-provided life insurance and short-term disability coverage
• Retirement: 401(k) plan with company matching up to 4%