Senior Customer Success Manager

Role Overview

This is a senior leadership role for an experienced customer, technology, and operations professional who can translate complex broadcast and media environments into measurable customer value.

What You Will Do

Own the success strategy for a portfolio of strategic and complex AMECS customers, build trusted relationships with executive stakeholders, and create customer advocates through measurable outcomes.

Why It Might Be a Fit

The role provides the opportunity to shape how Customer Success operates in the AMECS region, significantly influence the global CS operations model, and bring senior operational and commercial experience to the leading companies in media and sports technology.

Requirements

• 10+ years of progressive experience across Customer Success, account leadership, service delivery, technology operations, consulting or a closely related field.
• Demonstrated leadership of teams, functions or multi-disciplinary programs, including coaching, prioritization, and organizational scaling.
• Substantial experience in broadcast, media, sports technology and or live production
• Proven ownership of strategic customer or partner relationships, including executive stakeholders, complex delivery, service risk and commercial considerations.
• Ability to connect technical, operational and business perspectives and to communicate credibly with both senior executives and technical specialists.
• Experience building adoption strategies, contributing to renewal discussions, account growth, and commercial proposals.
• Strong analytical judgement and experience using metrics, reporting, and customer intelligence to drive decisions.
• Excellent written, verbal, presentation, facilitation and stakeholder-management skills.
• Ability to travel internationally as business and customer priorities require.

Benefits

• Health Insurance
• Paid Time Off
• Professional Development