Customer Success Manager-Deputy Manager-Bangalore

We are seeking an experienced customer success professional to manage strategic, high-value global enterprise customers and ensure long-term retention, satisfaction, and service adoption.

Requirements

• Own end-to-end customer relationships for Standard and Enhanced Global Enterprise customers with high commercial value.
• Act as the primary point of contact for senior customer stakeholders, representing Vodafone in strategic, operational, and escalation discussions.
• Drive customer satisfaction strategies, including Net Promoter Score (NPS), retention, and churn mitigation.

Benefits

• Opportunities to influence strategic customer outcomes and business growth.
• Collaboration with diverse, cross-functional teams across markets.
• A role that blends customer impact, technology, and commercial responsibility.