Customer Success Manager, Solutions – East Coast

Role Overview

We’re looking for a Customer Success Manager, Solutions to help our Mid-Market and Enterprise customers get the most out of Waitwhile while driving long-term customer growth and retention. This is a high-impact role with significant autonomy.

What You Will Do

You’ll combine strategic account management, commercial ownership, and technical problem solving. You’ll guide customers through complex use cases, optimize how they use our platform, and help shape the self-service and AI-powered experiences that enable our customers to succeed at scale.

Why It Might Be a Fit

This is a high-impact role with significant autonomy. You’ll have the opportunity to make independent decisions, improve how we work with customers, and directly contribute to Waitwhile’s Net Revenue Retention (NRR) and long-term growth.

Requirements

• 5+ years of relevant experience in Customer Success, account management, commercial SaaS renewals, or high-touch customer experience operations
• Experience managing the customer lifecycle, including renewals, retention, expansion, and risk management, with a strong understanding of Net Revenue Retention (NRR)
• Strong technical aptitude and experience diagnosing complex issues, identifying root causes, and turning them into practical solutions
• Excellent written and verbal communication skills in English, with the ability to explain complex concepts clearly to both customers and internal teams

Benefits

• Health, dental and vision insurance coverage
• Unlimited Paid Time Off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts
• Flexible Spending Accounts
• Disability Insurance
• Life Insurance
• Tuition Reimbursement
• Voluntary Wellness Program
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back