Senior Account Manager

We are looking for a strategic, proactive and client-centric Senior Account Manager to join our growing team. The role requires strong relationship-building skills, strategic thinking and the ability to manage complex programs with confidence.

Requirements

• Manage primary day-to-day client interactions
• Proactively update clients on the status of activities, strategy and deliverables
• Establish rapport and foundational trust with clients by providing timely and insightful communication
• Coordinate, schedule and facilitate client touchpoints
• Support and lead preparation with internal teams for client meetings
• Facilitate the development, review and delivery of high-quality client-facing materials
• Establish and optimize systems and processes that improve program efficiency and performance
• Align with channel leaders to ensure clear documentation and tracking of program KPIs
• Demonstrate strong understanding of B2B marketing strategy and work with channel experts to apply insights to improve program outcomes
• Foster strong relationships with service teams, department peers and client stakeholders
• Provide clear direction and context to internal teams, ensuring alignment on goals, roles and expectations
• Adjust standard account operating procedures to meet unique client and internal team needs
• Develop strategies to motivate account teams and create a culture/environment that produces great work
• Assess client health every week and identify program and account risks to account VP
• Mitigate potential project risks, ensuring smooth delivery by collaborating with internal stakeholders
• Actively manage engagement plans (gantts) to ensure they are up to date with accurate resource allocations to maintain operational efficiency
• Manage and forecast budgets with accuracy, ensuring alignment with scope, profitability and client expectations
• Communicate hours targets and progress to the services teams, and help services teams prioritize work against the budget/hours available
• Support and lead development of scopes of work and support pricing and resourcing decisions in partnership with senior leadership
• Identify and support opportunities for account growth, including upsell and cross-sell initiatives

Benefits

• Comprehensive medical, dental, and vision plans
• Mental health resources
• Pet insurance
• Fertility benefits
• Employer-matched 401(k)
• Financial planning services
• Flexible PTO
• 8 paid holidays
• Half-day summer Fridays
• A week off between Christmas and New Year
• Hybrid work
• Milestone Sabbatical
• Generous paid leave for new parents and caregivers
• Policies for pregnancy loss, adoption challenges, and more
• Clear career paths
• Mentorship programs
• Learning events

Tagged as: CRM Administration, Pipeline Management