Senior Product Ops Manager

Wati is the world’s leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. We’re looking for a Senior Product Ops Manager to partner with our Product Management team to improve how we discover, plan, build, launch and learn from products.

Requirements

• Fluent in English (spoken and written); able to use English as a working language.
• Bachelor’s degree or above, with at least 5 years of Product Operations, Business Operations, Program Management, Product Analytics, or similar roles supporting product organizations in a product-led or SaaS environment
• PMP, PRINCE2, or ACP certification is a plus.
• Demonstrated experience improving cross-team product processes, metrics alignment, or decision-making systems at scale
• Strong communication, stakeholder influence, and systems-thinking skills; comfortable driving change without direct authority
• Comfort working with product data, metrics, and experimentation frameworks (not necessarily as an analyst)
• Proficiency with product and collaboration tools such as Jira, Workday, Notion, Heap/Amplitude.
• Familiarity with AI assistants and automated workflow tools (GPT, Zapier, Make) for reporting and data synchronization.

Benefits

• Competitive compensation and flexible working arrangements.
• Work at the forefront of SaaS innovation and make real impact.