Senior Product Ops Manager

Wati is the world’s leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. The company is looking for a Senior Product Ops Manager to partner with the Product Management team to improve how they discover, plan, build, launch and learn from products.

Requirements

• Design and evolve frameworks for prioritization and roadmap alignment that scale across product lines.
• Partner across different product teams to establish aligned success metrics, help plan product town-halls, cross-linked quarterly roadmaps and work with delivery PMOs to ensure smooth execution without duplicating efforts.
• Ensure product managers have structured access to customer and market feedback to inform their roadmaps.
• Build mechanisms for roadmap visibility and communication to different audiences (leadership, engineering, GTM teams, customers).
• Work with Product Analytics and PMs to define north star and product health metrics across teams and ensure they are used in roadmap related pre and post launch learning and reviews.
• Streamline tooling used, documentation practices across different product teams and introduce standardized templates and processes only where they reduce friction or improve clarity.
• Continuously identify bottlenecks in product workflows and implement improvements that increase decision speed and reduce rework.
• Measure and improve product team effectiveness (e.g., decision cycle time, launch predictability, PM time spent on strategy vs admin)

Benefits

• Competitive compensation
• Flexible working arrangements
• Collaborative, transparent, and empowering culture