Customer Success Manager, SMB

Role Overview

We’re looking for a motivated and people-focused Customer Success Manager to support a portfolio of single-location and small multi-location SMB accounts. In this role, you’ll help customers get real results from our software, build lasting partnerships, and play a key role in keeping and growing those relationships over time.

What You Will Do

Be a dedicated partner for your accounts, helping them solve challenges, reach goals, and get maximum value from our software. Take the lead on keeping customers engaged and successful, working proactively to reduce churn and strengthen loyalty. Spot and nurture growth opportunities by building on trusted relationships, sparking interest in new offerings, and connecting customers with solutions that add real value.

Why It Might Be a Fit

A customer-first mindset and genuine passion for helping small businesses succeed. Comfort uncovering customer needs and teaming up with Sales to match them with the right solutions.

Requirements

• 2+ years of experience in customer success, account management, or another client-facing role (SaaS or tech experience a plus)
• Proven ability to keep customers engaged, happy, and achieving their goals.
• Strong communication and relationship-building skills, with the confidence to work with both small business owners and internal teams.
• Comfortable hosting on-camera meetings and delivering a professional, engaging presence with customers.
• Skilled at reading account data and translating it into steps that improve retention and drive success.
• Highly organized and able to manage multiple accounts while keeping attention to detail.
• Experience using Salesforce, Vitally, or Zoom to manage accounts and connect with customers is a plus.

Benefits

• Dental insurance
• Vision insurance
• Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.

Tagged as: Salesforce