Customer Success Manager

Role Overview

The Customer Success Manager will build strong, long-term relationships with B2B SaaS customers, drive successful adoption of products, and identify opportunities to improve retention and account value.

What You Will Do

You will act as a strategic partner to customers, understanding their business objectives, guiding them through product implementations, ensuring continued product adoption, and identifying opportunities to improve retention and account value.

Why It Might Be a Fit

The ideal candidate will have strong expertise in B2B SaaS, new product implementations, customer onboarding, renewals, and stakeholder management.

Requirements

• B2B SaaS
• New Product Implementations
• Renewals
• Customer Success Management
• Customer Onboarding
• Stakeholder Management
• Account Management
• Product Adoption
• Retention & Churn Management

Benefits

• Salary range: Rs 800000 – Rs 1800000 (ie INR 8 – 18 LPA)
• Min Experience: 6+ years
• Location: Bengaluru
• JobType: full-time