Customer Onboarding Specialist I – French/English Speaking

Role Overview

The Customer Onboarding Specialist I focuses on the Micro and Small Fleet segment, managing queues, email journeys, and supporting fleet enrollment and activations to ensure a positive customer experience.

What You Will Do

Manage SalesForce queues, customer application process, and declines; monitor and nurture early engagement through automation emails and shared inbox correspondence with Sales reps; support fleet enrollment and pending activation efforts.

Why It Might Be a Fit

This role requires strong customer service orientation, effective verbal and written communication skills, and attention to detail and accuracy. The ideal candidate will have 0–2 years of customer service, onboarding, or related experience.

Requirements

• Strong customer service orientation
• Effective verbal and written communication skills
• Attention to detail and accuracy
• Basic problem-solving abilities
• Time management and organizational skills
• Ability to handle customer objections and questions with confidence
• Familiarity with CRM and onboarding tools (Salesforce, Siebel, Genesys)
• Proficiency in Microsoft Office Suite and Google Workspace

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement