Client Services & Account Manager – Client Relationships, Delivery, Events & Growth

About Ageing Asia

Ageing Asia is Asia Pacific’s first ageing market consultancy social enterprise focused on the business of ageing and the fast-growing silver economy, projected at US$7 trillion by 2030. We work with businesses, governments and community partners to drive innovation in eldercare, senior living and age-tech, and to improve quality of life and care for older adults across the region. Through platforms such as the World Ageing Festival and Ageing Asia Innovation Forum, we curate global best practices and partnerships that are reshaping how societies in Asia Pacific age.

Role Overview

We are looking for a proactive and relationship-driven Client Services & Account Manager to be the primary point of contact for our clients. In this role, you will ensure client commitments and deliverables are completed on time, to a high standard, and with responsive, anticipatory service that strengthens long-term partnerships. You will work closely with internal teams to coordinate priorities, manage expectations, and ensure every client interaction reflects Ageing Asia’s attention to detail and professionalism. You will also represent Ageing Asia by attending, supporting, and hosting client networking events, helping to deepen relationships, create meaningful touchpoints, and identify new opportunities for collaboration and growth.

Key Responsibilities

Client Relationship Management

•      Serve as the primary point of contact for our clients, building and nurturing strong, long-term relationships.

•      Understand each client’s business objectives, priorities, and preferences to deliver a proactive service experience.

•      Conduct regular check-ins, reviews, and feedback sessions to assess client satisfaction and identify opportunities for improvement.

•      Manage client expectations effectively by communicating clearly and consistently.

Deliverable Management & Quality Assurance

•      Oversee the end-to-end delivery of client projects and commitments, ensuring all deliverables are completed on time and to the agreed standard.

•      Track project timelines, flag risks early, and take remedial action to prevent delays or quality shortfalls.

•      Review deliverables before client submission to ensure they meet quality expectations.

•      Maintain accurate records of project status, client communications, and outstanding action items.

•      Ensuring that client’s contractual financial commitments to Ageing Asia are diligently implemented and on track with timelines.

 

Anticipating Client Needs

•      Stay informed about industry trends, client business developments, and evolving needs to proactively surface relevant insights and solutions.

•      Identify upsell and cross-sell opportunities by deeply understanding the client’s goals and recommending appropriate products or services, as well as communicate internally for potential sales opportunities.

•      Prepare clients for upcoming milestones, changes, or potential challenges before they arise.

•      Continuously look for ways to add value beyond the immediate scope of the client relationship.

Internal Collaboration

•      Act as the client’s internal advocate, working closely with cross-functional teams (e.g., operations, programme, marketing) to align on client needs and delivery expectations.

•      Brief internal stakeholders on client priorities and ensure timely, high-quality outputs.

•      Facilitate smooth handovers and escalation processes when needed, maintaining a seamless client experience throughout.

Responsive Customer Service

•      Respond to client inquiries and requests promptly and professionally, setting and meeting clear response time standards.

•      Handle client issues and complaints with composure, empathy, and a solutions-oriented mindset.

•      Maintain a high level of availability and responsiveness, particularly during time-sensitive projects or events.

•      Document and follow up on all client interactions to ensure nothing falls through the cracks.

Requirements

Experience & Background

•      4–8 years of experience in client services, account management, or a related client-facing role.

•      Proven track record of managing multiple client accounts simultaneously and delivering on commitments.

•      Experience working in a fast-paced environment with cross-functional teams.

•      Background in consultancy companies, events, eldercare sector is an advantage.

Skills & Competencies

•      Excellent interpersonal and communication skills, both written and verbal.

•      Strong organisational skills with a high level of attention to detail.

•      Ability to manage competing priorities and deadlines without compromising quality.

•      Sound judgement and problem-solving ability, with a proactive approach to issue resolution.

•      Comfort with ambiguity and the ability to adapt quickly to changing client needs.

•      Proficiency in project management tools and CRM systems.

•      Comfortable working independently as well as collaboratively in a team setting.

Education

•      Bachelor’s degree in Business, Communications, Marketing, or a related discipline.

Ageing Asia Values

At Ageing Asia, our values guide how we work, support one another, and serve the ageing community. LAUGHTER is our values acronym, reflecting the spirit we bring to our work – with learning hunger, positive attitude, curiosity, initiative, innovation, heart for older adults, teamwork, adaptability, and reliable follow-through.

•      L – Learning hunger: Open to feedback, quick to learn, and eager to grow with the organisation.

•      A – Attitude over experience: Bring ownership, humility, and a positive mindset, with willingness to contribute beyond the job title.

•      U – Unafraid to ask, take initiative and improve: Be curious, resourceful, proactive, and willing to step forward when something needs to be done.

•      G – Growth and innovation mindset: Look for practical ideas, process improvements, and smarter ways to deliver.

•      H – Heart for older adults: Show empathy, dignity, and respect for the ageing community we serve.

•      T – “Yes, let’s try” teamwork: Bring hands-on energy, collaborate well, and help the team move things forward.

•      E – Ease with change: Stay calm, adaptable, and solutions-oriented when plans shift.

•      R – Reliability with purpose: Follow through, act with integrity, and take pride in work that creates meaningful impact.

Interested candidates are invited to submit their CV and a brief cover letter outlining their relevant experience 

Tagged as: Project Management