Account Manager

Key Responsibilities

Build and foster relationships with senior executives in business, product, engineering, finance and tech within customers’ organizations.

Drive overall account health including product development, payments performance, cost optimization, account renewals & growth, and customer satisfaction.

Support expansion of customers, identify opportunities, drive business outcomes, and ensure customers are satisfied with services.

Coordinate with internal cross-functional stakeholders (including financial institution business development, product, tech, legal, and compliance) to launch projects for customers.

Leverage industry knowledge to set account strategies, and execute deals and initiatives.

Manage strategic planning and negotiation/expansion with customers.

Manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal.

Qualifications

Bachelor’s degree holder in business, finance, marketing or a related field of study.

Possess 8+ years of experience in a client-facing role ideally in business development and sales, managing relationships with large, and complex organizations, preferably in SEA markets.

8+ years of experience related to payments, card networks, SEA local payment methods, merchant acquiring, or other financial service fields, preferably in SEA markets.

Thorough understanding of payment business models and associated best practices with regard to compliance and risk management.

Experience in negotiating commercial deals with enterprise customers.

Strong written and verbal communication skills with the ability to influence stakeholders both internally and externally.

Fluency in English and Mandarin in order to liaise with stakeholders based in China.