Job Req Number: 127622
Time Type: Full Time
Job Overview
Own and manage assigned key accounts to ensure operational excellence, service continuity, and high customer satisfaction while supporting account growth. Act as the primary operational interface between customers and internal stakeholders.
Key Responsibilities
Operational Excellence & Account Ownership
Ensure all assigned accounts’ day-to-day operations run smoothly and adhere to agreed SOPs, SLAs, and KPIs
Oversee end-to-end shipment execution to ensure timely, accurate, and compliant delivery
Drive operational excellence through proactive monitoring, issue resolution, and continuous improvement
Ensure smooth business implementation, onboarding, and SOP handover with proper compliance monitoring
Maintain and update SOPs, operational processes, and documentation on shared platforms
Customer Management & Commercial Support
Act as the primary operational contact for assigned key customers and manage day-to-day commercial relationships
Build and maintain strong relationships with customer stakeholders to ensure high satisfaction and retention
Attend and lead operational customer review meetings (monthly/quarterly/annual), including preparation of materials
Conduct business reviews, identify opportunities, risks, and provide recommendations
Performance Management & Continuous Improvement
Monitor and drive performance against KPIs and contractual commitments
Analyze account performance, identify improvement opportunities, and implement corrective actions
Propose objectives and improvement initiatives for assigned account(s)
Collaborate with internal stakeholders on Quality Improvement Process (QIP) for assigned accounts
Ensure timely and accurate performance reporting to customers and internal stakeholders
RFQ, Growth & Value Creation Support
Support RFIs/RFQs/RFPs by collecting customer operational requirements and coordinating with Product and Tender teams
Provide operational input into pricing, solution design, and service feasibility
Identify opportunities for service enhancements and value-added solutions
Support execution of account growth plans in collaboration with GKAM/RKAM
Stakeholder Coordination & Governance
Collaborate closely with internal stakeholders (Operations, Products, Regions, Finance) to ensure service delivery and alignment
Ensure compliance with operational processes through monitoring and structured follow-up
Proactively elevate service issues and risks, ensuring timely resolution
Maintain transparency and alignment across stakeholders on account performance and actions
Data Management, Billing & Financial Support
Ensure timely and accurate customer billing and shipment updates
Maintain high data quality and integrity in CRM systems (e.g., MS Dynamics) and ensure proper usage of customer applications
Support financial performance by working with Finance to achieve DSO and billing targets
Ensure operational and reporting data are accurate for performance tracking and decision-making
Risk, Compliance & QHSE
Identify operational risks and ensure mitigation actions are implemented
Ensure compliance with contractual, operational, and regulatory requirements
Adhere to DSV QHSE policies and support safety and sustainability initiatives
General
Perform any other job-related tasks as assigned by the superior
Adhere to DSV Code of Conduct and corporate policies
Skills & Competencies
Self-motivated
Ability to manage cross-functional interfaces (Operations and ISPs).
Self-management (Planning, Organizing & Goal Setting, Execution)
Good interpersonal and written and verbal communication skills
Decision-making capabilities
Organized, flexible and able to work under tight deadlines
Administration skills
Customer focus
Team player
Experience & Education
Degree or Diploma in Business Management, Logistics / Transportation or equivalent
3 years of experience in the supply chain industry
Language Skills
English and local language
Computer Literacy
High competency with MS Office (Word, Excel, PowerPoint)
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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