Customer Success Manager

Customer Success Manager – Onboarding Specialist
Singapore

EC1 Partners is working with a leading financial markets technology business looking to hire a

Customer Success Manager – Onboarding Specialist

into its Singapore team.

This is a client-facing role focused initially on

onboarding and implementation , with the opportunity to develop into broader Customer Success and account management responsibilities over time.

You will take ownership of new client implementations from kickoff through to go-live, working closely with clients and internal teams to ensure a smooth onboarding experience and strong long-term relationships.

Key Responsibilities
Manage client onboarding projects from kickoff through to go-live
Coordinate product training and initial platform setup
Work closely with Sales, Product and Technical teams
Manage client communication throughout the implementation process
Help improve onboarding processes and overall client experience
Document client requirements and use cases
Gradually take ownership of a portfolio of accounts

Key Requirements
Experience in client onboarding, implementation, project management or a similar client-facing role
Background within financial services or technology
Strong communication and stakeholder management skills
Comfortable managing multiple client projects and priorities
Confident presenting and explaining technology to clients
Strong attention to detail and a proactive approach to problem solving
eFX, electronic trading or trading technology experience would be highly advantageous
Outgoing, client-focused and comfortable engaging directly with customers

This is a strong opportunity to join a growing regional team, build deep product and client expertise, and develop into a broader Customer Success or Account Management role.

To find out more, get in touch with Andrew Scotts at EC1 Partners or apply using this link.

Tagged as: Project Management