Head Billing Operations & Data Processings

Employment Type:Permanent
Contract Duration:

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to makeaviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page – they are the energy behind everything we do: ONE IATA– We collaborate across teams,TRUSTED -We do the right thing,INNOVATIVE -We make tomorrow better,INCLUSIVE -We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous ‘work from abroad’ policy, and you get your birthday off!

About the team you are joining

At IATA, we speak for the airlines ofthe world, serving and supporting over 300 of them across allcontinents.We are passionate and knowledgeable about the aviationindustry, and we strive to make it safer, smarter, more sustainable and moreinclusive. We celebrate diversity and inclusion in our workforce, and werespect and value the different backgrounds, perspectives and skills of ouremployees. We also care about our employees’ wellbeing, and we provide flexiblework arrangements, travel benefits, family-friendly policies, equal pay and aday off on your birthday. We believe in giving back to the community andencourage our staff to participate in volunteering activities that supportcauses they care about. We encourage you to join our global community ofaviation enthusiasts, and we will do our best to make you feel comfortableduring the interview process. IATA is more than a trade association; it is avision of a better future for air travel.

Reporting to Executive Director, BSP& CASS, the Head Billing Operations & Data Processing will lead theGlobal Delivery Center (GDC) Data Reporting, Data processing and BillingOperations, whilst providing business systems support for the BSP andCASS. The incumbent will work directly with the Head, IATA DataProcessing Center, the Assistant Director Billing Reporting and the SeniorManager Standardization Data Processing to develop data processing strategiesas well as business and operational processes.

What your day would be like

• You will be responsible for the overall performance ofthe department with the following functions:
  Lead the development and execution of the DPC strategy in partnership with the GDC team, the I&D team, and the Regional Process Managers. Ensure the timely delivery of the DPC roadmap and the successful implementation of approved projects, including IBSPs, NFE, ADM, and IDPC initiatives.
• Responsible for the operational management of BSP and CASS data processing systems (for ticketing and orders), ensuring achievement of the 99.98% on-time settlement KPI and the timely delivery of all critical ISS reporting.
• Responsible for ensuring the production and availability of dashboards and reports for ISS stakeholders, both internally and, where applicable, externally through BSPLink
• Ensure systems effectively interface with dependent and interdependent systems to meet end-to-end operational and business requirements, in close collaboration with the I&D team.
• Contribute to, facilitate, and coordinate the implementation of new BSP and CASS operations, as well as the enhancement and expansion of existing services and functionalities. When required, support the suspension or withdrawal of facilities within existing BSPs and CASS operations.
• Provide input into vendor contracting and service definitions for providers supporting ISS data processing and sales reporting activities, working closely with the I&D team.
• Attend industry group meetings and lead the team in influencing discussions and outcomes in alignment with IATA’s strategic objectives and agenda items
• Prioritize and coordinate system enhancements and change requests in collaboration with the I&D team
• Act as an interface between other business stakeholders, I&D, GPOs, and regional teams working on all data processing and collection of sales from ISS participants.
• Actively support the Executive Director, BSP & CASS in identifying and implementing business and vendor solutions that enhance system efficiency and help maintain or reduce ISS unit costs, thereby preserving the free‑of‑charge nature of BSP and CASS services for participants
• Play a key role in reviewing financial services projects, assessing their impact on DPC operations and initiatives, and prioritizing the required system developments in collaboration with key stakeholders.
• Support the team and industry initiatives related to Agency Debit Memos (ADM) by contributing to the development and implementation of business solutions.
• Ensure a high level of service in support of billing operations, providing assistance to third‑party partners, including GDSs, acquiring partners, and other service providers.
• Lead, recruit, coach, and manage the Data Operations and Reporting team, with a strong focus on data governance, operational excellence, and the promotion of best practices across the GDC.
• Oversee NDC operations, support compliance among participating airlines and agents, and collaborate with stakeholders to develop strategies and capabilities for reporting sales from carriers transitioning to NDC and modern retailing models, including order‑based transactions.
• Ensure the team provides top level support on several key applications such as BSPLINK, CASSLINK, IBSPS, servicing APIs such as the ones in NDC and eventually Settlement with Orders.
• Oversee and ensure the timely capture of sales records within ISS to enable settlement services, including maintaining the continuity and integrity of data feeds from airlines, GDSs, and other sources, as well as the delivery of data to settlement service consumers and their financial partners.
• Develop and drive the strategy for sales processing and data enrichment services, including commission calculation and validation, tax reporting and other value‑added reporting requirements, ensuring these services continue to differentiate ISS and support its long‑term sustainability within the collection and settlement landscape.

We would love to hear from you if

• Significant experience (minimum 10 years) managing systems operations and reporting within an airline or another aviation industry organization operating in financial, settlement, distribution, or data-processing environments;
• Strong people management skills, with experience leading teams of subject matter experts (SMEs) responsible for Data Processing Center operations;
• Proven track record of successfully delivering global projects and implementing business system solutions supporting airline distribution, settlement, and supply chain processes:
• Experience engaging with C-level stakeholders, coupled with the leadership skills required to manage industry working groups and drive consensus;
• Excellent teamwork, interpersonal, and relationship-building skills, with the ability to work effectively in international and cross‑cultural environments;
• Ability to perform effectively under pressure and manage multiple priorities within tight deadlines;
• Ability to think innovatively, challenge existing ways of working, and drive continuous process improvement.
• Strong analytical, problem‑solving, and logical‑thinking skills.
• Excellent written, verbal, and presentation skills in English.

Travel Required: Y

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