Director of Customer Experience & Service Excellence

JAO FAH SERVICES SINGAPORE PTE. LTD. seeks a senior Customer Experience leader to direct customer service operations, define service quality standards, and enhance customer engagement across omnichannel channels.
The role focuses on shaping principles, escalation and SOPs aligned with brand values and real-world operations. You will lead, coach and develop Customer Service Officers, oversee daily activities, and drive ongoing training sessions and practical workshops for outlet staff to ensure

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