Director Sales Operations

Key Responsibilities:

Branch Performance

• Manage and oversee multiple branches within the assigned region.
• Ensure each branch achieves revenue, profitability, and productivity targets.
• Analyse business performance and implement improvement plans.

Sales & Business Development

• Drive sales growth and monitor branch KPIs.
• Develop action plans to improve branch performance.
• Support marketing campaigns and promotional activities.

Operations

• Ensure compliance with company SOPs, operational policies, and service standards.
• Conduct regular branch visits, operational audits, and performance reviews.
• Ensure cleanliness, safety, and quality standards are maintained.

Team Leadership

• Coach and mentor Outlet Managers and supervisors.
• Monitor staff performance, attendance, and discipline.
• Identify training needs and develop employees.

Customer Service

• Ensure excellent customer experience across all branches.
• Handle escalated customer complaints promptly.
• Improve customer retention and service quality.

Reporting

• Prepare weekly and monthly operational reports.
• Present regional performance, challenges, and action plans to senior management.
• Monitor inventory, manpower planning, and operational expenses.

Requirements:

• Diploma or Bachelor’s Degree in Business, Operations, Retail Management, or a related field.
• Minimum 5 years of multi-branch management experience.
• Strong leadership and people management skills.
• Excellent analytical and decision-making abilities.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office and business reporting.
• Willing to travel regularly within the assigned region.