Our client is an established global supply chain and logistics organisation looking for a Key Account Manager to drive the growth and development of key customer accounts across assigned markets.
This is a commercially focused role combining strategic account management, business development and P&L ownership. You will manage key customer relationships, identify opportunities to expand existing accounts and develop new business while working closely with internal teams to deliver effective supply chain solutions.
Key Responsibilities
- Lead commercial performance and drive growth across assigned markets and strategic accounts
- Own and develop relationships with key customers, building a strong understanding of their business needs and requirements
- Identify opportunities to expand existing accounts through new solutions, services and commercial opportunities
- Drive new business development and build a sustainable sales pipeline
- Take ownership of account P&L, forecasting and business planning
- Conduct regular business reviews and QBRs, providing customers with relevant market insights, trends and recommendations
- Prepare and deliver commercial proposals and presentations to support revenue growth and customer retention
- Partner with internal teams to ensure seamless service delivery and effective execution of customer requirements
- Collaborate with analytics and commercial teams on pricing models and proposals for new products and services
- Track key account metrics and provide sales forecasts and performance updates to internal stakeholders
- Manage customer concerns and commercial issues effectively, working towards mutually beneficial solutions and long-term partnerships
- Provide leadership and direction to indirect team members to support customer and business objectives
What We’re Looking For
- Relevant experience in Strategic Account Management, Key Account Management, Business Development or Commercial Management
- Strong familiarity with the supply chain, logistics or freight management industry
- Proven ability to manage and grow key customer accounts while identifying new business opportunities
- Commercially driven with a good understanding of sales pipelines, forecasting, pricing and P&L
- Strong stakeholder management, influencing and relationship-building capabilities
- Excellent communication, presentation and negotiation skills
- Independent, resourceful and highly motivated with a strong drive to deliver results
- Comfortable working cross-functionally across commercial and operational teams
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