Revenue Operations Analyst / Senior Analyst

About the Role:
We are looking for a Revenue Operations (RevOps) Analyst / Senior Analyst to join our team and play a pivotal role in optimizing our revenue processes. This role sits at the intersection of sales, marketing, and customer success, ensuring seamless lead management, CRM efficiency, and data driven decision-making. The ideal candidate is highly analytical, process-driven, and eager to contribute to RISE programs’ growth by improving operational efficiency.
Key Responsibilities:
1. CRM & Tech Stack Management (HubSpot)
Own CRM administration, ensuring data accuracy and integrity.
Optimize CRM workflows, troubleshoot issues, and manage system integrations
Train teams on CRM best practices and data hygiene
For Senior Analyst: Lead CRM enhancements, evaluate new tools, and drive automation strategy
2. Data Analytics & Revenue Reporting
Develop/Maintain dashboards and reports to track sales pipeline, conversion rates, sales length cycle and revenue performances
Provide real-time performance insights to leadership for strategic decision-making.
Support forecasting efforts by analyzing sales trends and pipeline velocity.
For Senior Analyst: Develop predictive models and provide strategic insights to optimize revenue processes.
3. Sales Ops Process Management, Optimization & Automation
Support the sales team by ensuring a smooth enrolment process for learners, including tracking learner payments to ensure timely collection and management of learner contracts to ensure compliance and proper documentation
Identify inefficiencies in sales processes and suggest improvements
For Senior Analyst: Lead process transformation initiatives and drive continuous improvement.
5. Performance Tracking & GTM Strategy Support
Define and track KPIs across sales and marketing teams.
Support strategic planning by analyzing market trends and competitor benchmarks.
Act as a liaison between sales, marketing, program teams to ensure smooth operations.
For Senior Analyst: Drive strategic alignment, influence leadership, and recommend process optimizations.
6. Event Management Support
Assist with event logistics and coordination for in-person and virtual outreach events, incl. collaborating with marketing team for EDM creation
Liaise with trainers and speakers to ensure content is well-curated and delivered effectively.
Manage event registrations, attendee tracking, and post-event follow-ups.
Work closely with sales and marketing to maximize lead generation from events.
Who You Are:
Analyst: 3-5 years of experience in Sales Operations, CRM Management, or Revenue Operations.
Senior Analyst: 6-9 years of experience with a proven track record in revenue process optimization and strategic planning.
Strong analytical skills with experience in HubSpot or other CRM tools.
Proficiency in data visualization tools (Excel, Tableau).
Ability to identify and resolve process inefficiencies through automation and optimization.
Experience working with cross-functional teams (sales, marketing, product teams).
Strong communication skills with a problem-solving mindset.