GenAI-Driven Customer Experience Lead

On Site Full TimeSingaporeSingapore Airlines Limited

Singapore Airlines Limited is seeking a professional to support the Customer Affairs Department in driving GenAI adoption and digital solutions to enhance customer feedback handling and service recovery.
You will administer and improve the CRM system, coordinate technology initiatives, analyze customer data, and prepare dashboards while collaborating with internal stakeholders and technology teams to ensure secure, reliable solutions aligned with service objectives.

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To apply for this job please visit en-sg.whatjobs.com.


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