Strategic Account Manager

Strategic Account Manager (Enterprise Solutions)

Roles & Responsibilities

We are seeking an experienced Strategic Account Manager (Enterprise Solutions) to manage and grow a portfolio of strategic enterprise clients across the APAC region. This individual contributor role requires someone who can build executive relationships, drive customer success, identify commercial opportunities, and ensure long-term client satisfaction.

Working closely with senior leadership and cross-functional teams, you will become a trusted advisor to key customers while supporting business growth through account development and strategic engagement.

Key Responsibilities

1. Manage a portfolio of strategic enterprise accounts across the APAC region.
2. Build and maintain trusted relationships with senior business leaders and executive stakeholders.
3. Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).
4. Drive customer adoption, engagement, retention, and overall success.
5. Develop account plans aligned with customers' business objectives.
6. Lead renewal discussions and identify opportunities for account expansion, cross-selling, and upselling.
7. Collaborate with Product, Engineering, Operations, Finance, and other internal teams to deliver successful client outcomes.
8. Provide strategic recommendations that improve customer value and strengthen long-term partnerships.
9. Support continuous improvement of customer success processes and best practices.

Requirements

1. 6–8 years of experience in Enterprise Customer Success, Key Account Management, Strategic Account Management, or Enterprise SaaS.
2. Proven experience managing large enterprise clients and executive stakeholders.
3. Strong commercial acumen with experience in renewals, subscription growth, and account expansion.
4. Excellent stakeholder management, communication, and presentation skills.
5. Experience using CRM platforms such as Salesforce, HubSpot, or similar.
6. Experience supporting enterprise customers across the APAC region is highly advantageous.
7. Exposure to SaaS, Marketing Technology (MarTech), Customer Engagement, CRM, Loyalty, or Digital Platforms will be an advantage.

Ready to make an impact? We’d love to hear from you! Apply today by sending your resume to [email protected] or click apply now!

**We regret to inform that only shortlisted candidates would be notified

Talentvis Singapore Pte Ltd | EA License No: 04C3537

EA Personnel Name: Sherwin Wong | EA Personnel No: R1770151

Tagged as: HubSpot, Salesforce