Account Manager (AI Solution)

We are looking for a proactive, results-driven, and customer-focused Account Manager to build and grow strategic client relationships while driving revenue growth across our AI and technology solutions. This role is responsible for managing the full customer lifecycle-from identifying business opportunities and developing account strategies to coordinating solution delivery and ensuring long-term customer success.

Working closely with the Sales, Pre-Sales, Marketing, Product, and Delivery teams, you will act as a trusted advisor to clients, ensuring their business needs are translated into scalable AI solutions while achieving sales targets and strengthening long-term partnerships.

Key activities:Customer Relationship Management

• Strategic Planning: Design and implement strategic account plans that align with customer goals and company objectives, ensuring long-term partnership growth.
• Develop and maintain strong working relationships with assigned strategic and emerging customers.
• Maintain an in-depth understanding of the customer’s internal organization, including key contacts such as sponsors, decision-makers, influencers, and project managers.

Sales and Revenue Growth

• Develop and implement sales strategies.
• Ensure targets are met.
• Sales Activity Management: Lead sales activities, ensuring alignment with strategic goals, and report on performance metrics to senior management.

Collaboration and Coordination

• Cross-Departmental Leadership: Lead cross-functional teams in complex sales engagements, ensuring seamless coordination from pre-sales through to post-sale delivery.
• Work with Pre-Sales Support and Marketing Specialists to follow up on high-priority opportunities.
• Ensure timely responses to customer requirements, proposal writing, presentations, and submissions.
• Drive brand coverage and mindshare to secure contract awards.

Cost and Pricing Management

• Pricing Strategy: Develop and implement pricing strategies that maximize profitability while remaining competitive in the market.
• Manage the cost of sales and make final pricing decisions in line with gross margin target guidelines.

Client Intelligence and Feedback

• Market Insight Development: Collect and analyze market data to inform sales strategies and identify emerging trends that could impact client relationships.
• Act as the client representative to gather commercial intelligence for internal analysis and decision-making.
• Address client feedback and complaints promptly.

Project and Financial Coordination

• Financial Accountability: Oversee account profitability, ensuring alignment with financial goals and budgetary constraints.
• Monitor closely with the Service and Project Delivery team to ensure timely delivery.
• Coordinate with the Finance team on customer billing and ensure timely customer payments.

Presentations and Event Participation

• Deliver impactful presentations, represent the company at industry events and networking opportunities.

Education Requirements:

Bachelor’s degree in Business, Marketing, or a related field.

Experience Requirements:

• 3+ years of experience in sales, account management, or business development, preferably in a B2B SaaS/AI environment.
• Proven track record of meeting or exceeding sales targets.
• Experience managing strategic accounts and working with senior-level decision-makers.
• Strong background in IT solutions or Generative AI.

IT Literacy:

• Proficient in CRM software (e.g., Salesforce) and other sales management tools.
• Strong understanding of MS Office Suite (Word, Excel, PowerPoint) and online collaboration tools, Google functionalities & Clickup
• Familiarity with digital marketing platforms and analytics tools is an advantage.
• Have good understanding regarding AI chatbot/callbot.

Personality

Sense of ownership and responsibility, being proactive and self-motivated, details-oriented, logical thinking and effective planning, being a team player, also being firm and persuasive, and being honest. Good telephony and email writing skills, as well as good interpersonal communication and negotiation skills, including public speaking.

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Tagged as: Excel, Salesforce