Chief Customer Experience & Operations Leader

EcoShield Pest Solutions is seeking a Director of Customer Experience to oversee CX strategy, call center operations, and a multi-layer leadership team. You will own performance, staffing, and cross-functional execution to deliver exceptional end-to-end customer experiences.

Responsibilities include shaping CX strategies, driving continuous improvement, and providing executive-level reporting. A strong background in high-volume call centers and people leadership is essential.

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