Technical Account Manager, Deli Solutions

Technical Account Manager, Deli Solutions

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Job Details

Department: Deli Operations

Reports To: Director of Deli Operations

Supervisory Responsibilities: None

Position Summary

Responsible for overseeing and managing the equipment health of an installation base, serving as the technical owner for application and technical opportunities within assigned accounts in a specific market vertical. Ensures alignment with customer goals to maximize performance and reliability of Weber Solutions.

Responsibilities

• Manage equipment health and overall plant performance related to equipment reliability and customer perception.
• Manage metrics such as Perfect Portion Rating, MRO%, and Digital Products for assigned accounts, engaging customers around performance opportunities.
• Coordinate with the SAM team on account priorities and activities.
• Identify and execute recipe and line optimization opportunities, as well as stockroom part audits.
• Follow up on in-field action items, collaborating with Aftermarket and Vertical Technical Leadership.
• Communicate value propositions and ROI with the assigned Aftermarket Specialist.
• Collaborate on technical training needs with the Vertical Service Manager and Academy Manager.
• Serve as the Vertical Applications SME for designated markets.
• Prepare and deliver in-house customer demonstrations as needed.
• Maintain customer communication regarding technical activities.
• Participate in the Centralized Logistics Council as required.

Tasks

• Manage targeted technical visits and validate scope for effectiveness.
• Perform post-visit customer follow-ups and log all activities.
• Prioritize and plan Equipment Health KPIs.
• Create action items from technical activities and execute optimization opportunities.

Goals

• Maintain >85% equipment in Green Status, 10% in Yellow, 5% in Red.
• Achieve defined MRO per account.
• Obtain 8+ PPR score across all accounts.
• Ensure 100% activity logging within 48 hours of customer visits.

Required Skills and Abilities

• Effective project and priority management.
• Strong customer service and interpersonal skills.
• Experience managing customer touchpoints and deliverables.
• Excellent communication skills, both written and verbal.
• Ability to follow instructions and present information effectively.
• Proficiency with MS Office and computers.

Education and Experience

• Associate degree or technical diploma in electrical/mechanical engineering or similar.
• Minimum 5 years installing and servicing food processing equipment.
• Experience in food processing plant operations or management.
• Willing to consider a combination of education and experience.
• Extensive business travel experience preferred.

Other Requirements

• Valid driver’s license and passport.
• Ability to travel frequently within North America and Germany.

Position Details

Type: Full-Time

Classification: Exempt

Travel: Frequent travel required

Additional Info

Maintain a positive, respectful work environment and strive to provide the Perfect Portion.

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