Customer Experience Omnichannel Specialist

Role Overview

The Whisker Customer Experience Team is growing, and this role requires open availability, as most shifts will include evenings and weekends. The CX Omnichannel Specialist provides ‘top-notch’ service to Whisker customers, utilizing knowledge of products, processes, and commonly used customer service concepts.

What You Will Do

The Omnichannel Specialist will communicate with customers via support platforms such as phone, chat, and email, providing best-in-class customer service, solutions, and product information.

Why It Might Be a Fit

The ideal candidate will be a team player with excellent verbal, written, and interpersonal communication skills, and the ability to multitask and prioritize. They will also be comfortable communicating fluently in Spanish to support Whisker’s diverse customer base.

Requirements

• HS Diploma or equivalent
• Comfortable communicating fluently in Spanish (both spoken and written)
• 3+ years of customer service experience
• Excellent verbal, written, and interpersonal communication skills
• Experience with data entry and order entry
• Ability to multitask and prioritize
• Must be a team player
• Positive and upbeat attitude
• Strong computer skills including experience with spreadsheet, documents, word processing etc
• Maintains confidentiality of proprietary information
• Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
• High degree of initiative, self-motivation and ability to motivate others
• Ability to provide a working atmosphere that is positive and productive
• Ability to establish and maintain cooperative working relationships with team members and colleagues
• Flexibility to work hours outside of shift and overtime when necessary

Benefits

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day ‘pawternity’ leave for new pet adoption
• Pet Insurance Discount
• 401K match
• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top of the line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing education Support
• On-site gym with Peloton
• Referral program