Customer Success Manager – Retail

Role Overview

Manage a portfolio of strategic retail partners and single-vendor businesses across categories such as bakeries, butcher shops, delis, specialty food chains, and national retail brands. Act as a trusted growth partner to merchants, driving revenue opportunities, identifying expansion potential, and leading strategic business conversations with decision-makers.

What You Will Do

Manage and grow a portfolio of large retail partners and single-vendor businesses across multiple categories, drive revenue growth, lead strategic and performance-driven business conversations, and support onboarding and activation of new retail partners on the Wolt platform.

Why It Might Be a Fit

Proven ability to drive business growth, influence stakeholders, and manage commercial relationships, strong sales and negotiation skills, and a commercial mindset with strong analytical thinking and the ability to identify revenue opportunities and performance drivers.

Requirements

• 2–5 years of experience in sales, account management, business development, retail partnerships, customer success, or other commercially focused client-facing roles
• Proven ability to drive business growth, influence stakeholders, and manage commercial relationships
• Strong sales and negotiation skills, with confidence leading growth-oriented conversations with business owners and senior stakeholders
• Bachelor’s degree in Business Administration, Marketing, Economics, Industrial Engineering, or a related field
• Commercial mindset with strong analytical thinking and the ability to identify revenue opportunities and performance drivers
• Excellent relationship-building and communication skills
• Highly proactive, goal-oriented, and resilient in a fast-paced, evolving environment
• Strong sense of ownership and ability to work independently while managing multiple priorities
• High responsiveness, adaptability, and execution skills
• Fluent in Hebrew

Benefits

• A unique opportunity to join and shape a fast-growing retail business within one of Europe’s leading tech companies
• Hands-on learning and professional development in a dynamic, high-impact environment
• Exposure to partner management, retail operations, and commercial growth initiatives
• The opportunity to work closely with some of the leading retail brands in the market
• Great benefits and strong growth opportunities within Wolt